Customer Service starts from the minute a customer walks into a Bellway Sales office and everyone at Bellway Homes has an important part to play!
Sales Directors are involved right from the start when a piece of land is first identified. They view the land and carry out in depth market research to establish potential revenues per house type planned together with establishing any positives or possible negatives regarding the surrounding area. They also have some input with regards to the particular house types to build based on which will be best suited for the target market.
Our Sales team’s primary role is then to sell the houses but they are also there to provide exceptional service and help guide customers through the whole buying process from reservation through to exchange or legal completion.
The look and feel of the development including the fitting out of sales offices and show-homes, signage, landscaping etc. are all the responsibility of the sales team.
Bellway also has a dedicated customer care team in all of our divisional offices, headed up by either the Customer Care Manager or a divisional Head of Customer Care. Customer service roles are diverse and there is immense job satisfaction to be had in meeting and exceeding our customer’s expectations.
We are proud to have retained our HBF 5 Star status for the third consecutive year and we are currently on track to receive this accolade in the forthcoming year. This award is based on independent feedback provided by Bellway customers through the NHBC Customer Satisfaction Survey scheme.
Customer service & Sales roles include:
- Sales Advisor
- Sales Manager
- Sales Director
- Customer Care Administrator
- Customer Care Co-ordinator
- Customer Care Technician
- Customer Care Manager